If you experience troubles logging into your account to view your purchased tickets, please make sure you are trying to log in with the account you used to purchase your tickets.
In case you forgot which account you used to purchase your tickets, please check the order confirmation email:
When the error message "Either your username or password is incorrect. Please try again." is shown when you try to log in, you made a mistake in either your email address or your registered password.
In case you've forgotten your password, please reset your password and try to log in again.