After the event organizer has cancelled their event on Peatix, you will receive an automatic notification message from Peatix and we will process your refund.

The refund will be handled by the debit/credit card company that was used for the purchase of the tickets. 

Depending on your bank, card company and payment method, it can take between 5 ~ 30 business days before the refund is reflected on your card statement.

If the refund date lies before the cutoff date of your credit card, the refund will be settled in this months credit card bill. 

If the refund date lies after the cutoff date of you credit card, the refund will be settled in next month credit card.