When you order a ticket for an online event, you will gain access to the Watch Stream page of the event.
The Watch Stream page will have a link from where you can join the online streaming of the event, or include an embedded streaming of the event.
There will also be the "Event instructions from the organizer" about joining the event (e.g., password that needs to be entered to access the streaming, date and time when the streaming URL will be available, event program).
* If the online event you will be joining is hosted on Peatix Live, please see How to join a Peatix Live event (PC).
- Browser
- How to access the Watch Stream page to join an event
- "The organizer has not added a streaming URL" appears
- Troubleshooting when accessing the Watch Stream page
- If watching instructions are not listed on the Watch Stream page
- Questions
Browser
We recommend using Chrome or Safari when accessing the Watch Stream page.
How to access the Watch Stream page to join an event
Access from the ticket screen
1. Access your ticket dashboard from the following URL:
2. Log in with the same account that you used when you purchased your ticket. You may skip this step if you are already logged in.
- If the account was created using your email address, sign in with your registered email and password.
- If the account was not created using your email address, access your account by selecting Agree and sign in with Facebook/Twitter/Google/Apple according to the account you used to create your account.
3. On your dashboard, under "Tickets", you will see a list of all the events you have bought tickets for. Click "Join event" for the event you wish to access the Watch Stream page.
4. To view the streaming, click the "Join event" button on the Watch Stream page. You will be directed to an external site where the online event is hosted.
Access from the order confirmation email
1. Click "Go to watch stream page" in the order confirmation email sent by Peatix after you have applied for a ticket (about 5 minutes after payment at a convenience store or ATM). The event viewing page will open.
2. To watch the event, click "Join event". You will be redirected to an external site where you can watch the online event.
*The Watch Stream page can also be accessed from the "Go to watch stream page" link in the event reminder email sent 24 hours prior to the event start date and time.
<Important notice>
*For some events, you may need to enter a password in order to access the external site. Please check the "Notices from the Organizer" column at the bottom of the page.
*For some events, the watching screen may be embedded in the Watch Stream page. In this case, you can watch the event directly on the Watch Stream page without moving to the external site (the "Join event" button will not be displayed).
"The organizer has not added a streaming URL" appears
If the organizer has not yet registered the streaming URL, the message "The organizer has not added a streaming URL" will be shown. In that case, please check the "Event instructions from the organizer" again when the event date approaches.
If there are no updates from the organizer, reach out to the organizer by clicking the "Contact organizer" button at the bottom of the page.
Troubleshooting when accessing the Watch Stream page
Please refer to "What if I can't see the event viewing page?".
* If the online event you will be joining is hosted on Peatix Live, please see How to join a Peatix Live event (PC).
If instructions from the organizer are not listed on the Watch Stream page
Please refer to "What if there are no watching instructions listed on the Watch Stream page?".
Questions
If you have questions about the streaming of the online event, please check the "Event instructions from the organizer" on the Watch Stream page. If you still have questions, please contact the event organizer directly.