After your order has successfully completed, an order confirmation email will be sent to your registered email address. 

* If you use convenience store/ATM payment to purchase a ticket, the order confirmation email will be sent approximately five minutes after the purchase.

* If you use a credit card to purchase a ticket, there can be a delay of approximately 1 hour for the payment to be completed. Once the payment is completed, you will receive a confirmation email.

In case you do not receive the order confirmation email, please check What should I do when I cannot receive emails from Peatix?

If you made a mistake with your registered email address, please update your email address by referring to this help page: How to change your email address.

The ticket can also be accessed from the Peatix website and app. Please see How to access your Peatix tickets for details.

Physical event

Online event

Peatix Live event