Help attendee  

Ordering tickets & payment

Which payment methods are available?
The payment methods that can be used to purchase a ticket differ by country.  <Example> If the event you are planning to attend is held in Singap...
How can I find the security code (CVV) on my credit card?
Customers using VISA, MasterCard, JCB The security code is a three-digit number on the back of the credit card. Customers using American Expres...
Is ticket purchase secure?
For all credit card ticket purchases, Peatix has taken extra care to ensure your financial information is secure and protected. We use the SSL (Secure Socket...
Will I receive a confirmation email after I have ordered my tickets?
After your order has successfully completed, an order confirmation email will be sent to your registered email address.  Physical event Online event Pea...
What is the event reminder email?
The event reminder email is an email that is sent to you approximately 24 hours before event starting time. For an event that spans multiple days, the even...
Can I buy tickets at the door?
As event organizers are in charge of their own events, Peatix is unable to answer questions about the possibility to buy tickets at the door. Please contact...
Can I pay with cash?
Tickets on Peatix can be purchased online. As event organizers are in charge of their own events, Peatix is unable to answer questions about the possibility...
Can I get a receipt?
You can access your receipt through the Ticket Purchase History tab or order confirmation email. Please see How to access your receipt for more information ...
I forgot my promo code
It is not possible to apply promo code to an order after the order has been completed.  If you forgot to apply promo code, you may contact the organizer...