Ordering tickets & payment 8

• Which payment methods are available?
• How can I find the security code (CVV) on my credit card?
• Is ticket purchase secure?
• How to order tickets by PC (for payment at convenience stores/ATMs)
• I forgot my promo code
• Can I get a receipt?
• Can I buy tickets at the door?
• Will I receive a confirmation email after I have ordered my tickets?

Accessing tickets 10

• How can I access my tickets in the iPhone Peatix app?
• How can I access my tickets in the Android Peatix app?
• How can I access my web ticket?
• What should I do when I cannot log in to view my tickets?
• What should I do when a ticket shows "Unpaid ticket(s)" after payment?
• What should I do when I receive an email canceling my ticket after payment?
• How can I bring tickets for multiple attendees to the event?
• Why are my tickets or selection application not shown in my account?
• How to redeem my ticket at the event?
• What should I do if I cannot receive the transferred tickets?

Cancellation, refunds 5

• Can I change my ticket?
• Can I cancel my ticket?
• When will I receive my refund?
• The event was cancelled, how will I get a refund?
• The credit/debit card I used to make the purchase has been cancelled, how will I receive my refund?

Event related 17

• What is the password of the event page?
• What is the event reminder email?
• What should I do when I cannot receive emails from Peatix?
• How can I contact the event organizer?
• How can I access / respond to the messages sent from the event organizer?
• Will more tickets be released?
• Is there a waiting list?
• Where is the venue (meeting place) of the event?
• What time will the doors open?
• What is the seating arrangement of the event?
• Is there an age limit to the event?
• Can I bring my kids to the event?
• What happens if an event is cancelled?
• What is the link/URL to attend an online event?
• Is the replay of an event available?
• What if I can't see the event viewing page?
• What if there are no watching instructions listed on the Watch Stream page?

Selection events 4

• How to apply for selection events
• For selected applicants: How to order your tickets
• How can I check my selection application?
• How can I check my selection result?

Subscription (Singapore, Japan & US only) 2

• How can I subscribe to a membership plan? (for US and Singapore only)
• How can I cancel my group subscription?

Peatix Live 7

• What are the recommended specifications for viewing Peatix Live events?
• Can I watch a Peatix Live event stream from multiple devices simultaneously?
• Can I watch a Peatix Live event livestream after it has started?
• What should I do if I can't view a Peatix Live event stream (i.e., the stream won't start playing)?
• I am having audio/video issues while viewing a Peatix Live event. What should I do?
• Can I watch the replay of a Peatix Live event?
• Is the "Contributions" feature available on Peatix Live?