Ordering tickets & payment 9

• Which payment methods are available?
• How can I find the security code (CVV) on my credit card?
• Is ticket purchase secure?
• Will I receive a confirmation email after I have ordered my tickets?
• What is the event reminder email?
• Can I buy tickets at the door?
• Can I pay with cash?
• Can I get a receipt?
• I forgot my promo code

Accessing tickets 7

• How can I access my tickets in the iPhone Peatix app?
• How can I access my tickets in the Android Peatix app?
• How can I access my web ticket?
• How can I bring tickets for multiple attendees to the event?
• Why are my tickets or selection application not shown in my account?
• What should I do when I cannot log in to view my tickets?
• How to redeem my ticket at the event?

Cancellation, refunds 6

• Can I cancel my ticket?
• Can I change my ticket?
• How can I cancel my group subscription?
• When will I receive my refund?
• The credit/debit card I used to make the purchase has been cancelled, how will I receive my refund?
• The event was cancelled, how will I get a refund?

Event related 14

• What happens if an event is cancelled?
• Where is the venue (meeting place) of the event?
• How can I contact the event organizer?
• Will more tickets be released?
• What is the password of the event page?
• What time will the doors open?
• Can I bring my kids to the event?
• Is there an age limit to the event?
• Is there a waiting list?
• What is the seating arrangement of the event?
• What is the link/URL to attend an online event?
• Is the replay of an event available?
• How can I access / respond to the messages sent from the event organizer?
• What should I do when I cannot receive emails from Peatix?

Selection events 4

• How to apply for selection events
• For selected applicants: How to order your tickets
• How can I check my selection application?
• How can I check my selection result?

Peatix Live 7

• What are the recommended specifications for viewing Peatix Live events?
• Can I watch a Peatix Live event stream from multiple devices simultaneously?
• Can I watch a Peatix Live event livestream after it has started?
• What should I do if I can't view a Peatix Live event stream (i.e., the stream won't start playing)?
• Is the "Contributions" feature available on Peatix Live?
• I am having audio/video issues while viewing a Peatix Live event. What should I do?
• Can I watch the replay of a Peatix Live event?