Pricing & Features
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Ordering tickets & payment
Which payment methods are available?
How can I find the security code (CVV) on my credit card?
Is ticket purchase secure?
How to order tickets by PC (for payment at convenience stores/ATMs)
I forgot my promo code
Can I get a receipt?
Can I buy tickets at the door?
Will I receive a confirmation email after I have ordered my tickets?
How can I access my tickets in the iPhone Peatix app?
How can I access my tickets in the Android Peatix app?
How can I access my web ticket?
What should I do when I cannot log in to view my tickets?
What should I do when a ticket shows "Unpaid ticket(s)" after payment?
What should I do when I receive an email canceling my ticket after payment?
How can I bring tickets for multiple attendees to the event?
Why are my tickets or selection application not shown in my account?
How to redeem my ticket at the event?
What should I do if I cannot receive the transferred tickets?
Can I change my ticket?
Can I cancel my ticket?
When will I receive my refund?
The event was cancelled, how will I get a refund?
The credit/debit card I used to make the purchase has been cancelled, how will I receive my refund?
What is the password of the event page?
What is the event reminder email?
What should I do when I cannot receive emails from Peatix?
How can I contact the event organizer?
How can I access / respond to the messages sent from the event organizer?
Will more tickets be released?
Is there a waiting list?
Where is the venue (meeting place) of the event?
What time will the doors open?
What is the seating arrangement of the event?
Is there an age limit to the event?
Can I bring my kids to the event?
What happens if an event is cancelled?
What is the link/URL to attend an online event?
Is the replay of an event available?
What if I can't see the event viewing page?
What if there are no watching instructions listed on the Watch Stream page?
How to apply for selection events
For selected applicants: How to order your tickets
How can I check my selection application?
How can I check my selection result?
Subscription (Singapore, Japan & US only)
How can I subscribe to a membership plan? (for US and Singapore only)
How can I cancel my group subscription?
What are the recommended specifications for viewing Peatix Live events?
Can I watch a Peatix Live event stream from multiple devices simultaneously?
Can I watch a Peatix Live event livestream after it has started?
What should I do if I can't view a Peatix Live event stream (i.e., the stream won't start playing)?
I am having audio/video issues while viewing a Peatix Live event. What should I do?
Can I watch the replay of a Peatix Live event?
Is the "Contributions" feature available on Peatix Live?