Ordering tickets & payment 7

• What payment methods are available on Peatix?
• What is a credit card security code (CVV)?
• Is the ticket order process secure?
• How to order tickets by PC (for payment at convenience stores/ATMs)
• Can I get a receipt?
• Will I receive a confirmation email after ordering tickets?
• Signing in with a Facebook Account

Accessing tickets 10

• How can I access my tickets in the Peatix app (iOS)?
• How can I access my tickets in the Peatix app (Android)?
• How can I access my tickets in the PC/smartphone browser?
• What should I do if a ticket shows "Unpaid ticket(s)" after payment?
• What should I do if I receive a cancellation notification email after payment?
• What should I do when my tickets are not displayed after signing in?
• How can I get in if I order multiple tickets?
• How to redeem my ticket at the event?
• Can I change my name on tickets?
• "Country" Settings

Cancellation, refunds 4

• Can I cancel my tickets?
• Can I change the quantity or type of my tickets?
• When can I get a refund for a cancelled paid ticket?
• How can I get a refund if the card I used to order a paid ticket is cancelled or expired?

Event related 11

• What is the event reminder email?
• What should I do when I cannot receive emails from Peatix?
• How can I contact the event organizer?
• How can I check and reply to the message from the event organizer?
• What should I do if the Watch Stream page does not list watching instructions?
• Can I register for a waiting list for sold out tickets?
• Can I purchase tickets at the door?
• What happens if events are cancelled?
• Can I watch archived streaming?
• How can I check the URL for watching the online event?
• What if I can't see the event viewing page?

Subscription (Singapore & Japan only) 2

• How can I join (renew) subscription plans? (for Singapore only)
• How can I cancel my subscription plans? (for Singapore only)

Peatix Live 7

• What are the recommended specifications for watching Peatix Live events?
• Can I watch a Peatix Live event stream from multiple devices simultaneously?
• Can I watch a Peatix Live event livestream after it has started?
• What should I do if I cannot watch a Peatix Live event stream?
• What should I do if I have audio/video issues while watching Peatix Live events?
• Can I watch archived streaming of Peatix Live events?
• Is the "Contributions" feature available on Peatix Live?

Others 1

• Where can I find my user ID?