Looking for your ticket?
Enter your search term here...
Ordering tickets & payment
What payment methods are available on Peatix?
What is a credit card security code (CVV)?
Is the ticket order process secure?
How to order tickets by PC (for payment at convenience stores/ATMs)
What should I do if I forget my discount code?
Can I get a receipt?
Will I receive a confirmation email after ordering tickets?
How can I access my tickets in the Peatix app (iOS)?
How can I access my tickets in the Peatix app (Android)?
How can I access my tickets in the PC/smartphone browser?
What should I do if a ticket shows "Unpaid ticket(s)" after payment?
What should I do if I receive a cancellation notification email after payment?
How can I get in if I order multiple tickets?
Why are my tickets or selection application not shown in my account?
How to redeem my ticket at the event?
Can I change the quantity or type of my tickets?
Can I cancel my tickets?
When can I get a refund for a cancelled paid ticket?
How can I get a refund if the card I used to order a paid ticket is cancelled or expired?
How can I check the password required to view private event pages?
What is the event reminder email?
What should I do when I cannot receive emails from Peatix?
How can I contact the event organizer?
How can I check and reply to the message from the event organizer?
What should I do if the Watch Stream page does not list watching instructions?
Can I order additional tickets?
Can I register for a waiting list for sold out tickets?
Can I purchase tickets at the door?
How can I check the reception (meeting) location for the event?
How can I check the opening time of the event?
How can I check seating and entrance to the event?
Is there an age limit to the event?
Can I bring my kids to the event?
What happens if events are cancelled?
How can I check the URL for watching the online event?
Can I watch archived streaming?
What if I can't see the event viewing page?
Subscription (Singapore, Japan & US only)
How can I join (renew) subscription plans? (for US and Singapore only)
How can I cancel my subscription plans? (for US and Singapore only)
What are the recommended specifications for watching Peatix Live events?
Can I watch a Peatix Live event stream from multiple devices simultaneously?
Can I watch a Peatix Live event livestream after it has started?
What should I do if I cannot watch a Peatix Live event stream?
What should I do if I have audio/video issues while watching Peatix Live events?
Can I watch archived streaming of Peatix Live events?
Is the "Contributions" feature available on Peatix Live?