The processing of your refund will start after the organizer has cancelled your ticket order, or has cancelled the event.
The refund will be handled by the debit/credit card company that was used for the purchase of the tickets.
Depending on your bank, card company and payment method, it can take between 5 ~ 30 business days before the refund is reflected on your card statement.
If the refund date lies before the cutoff date of your credit card, the refund will be settled in this months credit card bill.
If the refund date lies after the cutoff date of you credit card, the refund will be settled in next month credit card.