When you order a ticket for an online event, you will gain access to the Watch Stream page of the event.

The Watch Stream page will have a link from where you can join the online streaming of the event, or include an embedded streaming of the event.

There will also be the "Event instructions from the organizer" about joining the event (e.g., password that needs to be entered to access the streaming, date and time when the streaming URL will be available, event program).


* If the online event you will be joining is hosted on Peatix Live, please see How to join a Peatix Live event (PC).



How to access the Watch Stream page to join an event

1. Access your ticket dashboard from the following URL:

http://peatix.com/dashboard


2. Log in with the same account that you used when you purchased your ticket. You may skip this step if you are already logged in.

 

  • If the account was created using your email address, log in with your registered email and password.
  • If the account was not created using your email address, access your account by selecting Agree and sign in with Facebook/Twitter/Google/Apple according to the account you used to create your account.


3. On your dashboard, under "Tickets", you will see a list of all the events you have bought tickets for. Click "Join event" for the event you wish to access the Watch Stream page.


4. To view the streaming, click the "Join event" button on the Watch Stream page. You will be directed to an external site where the online event is hosted. 


＜Important notice＞

・Depending on the event, you will need to enter a password to access the streaming. Please refer to the "Event instructions from the organizer" for the password to the event. 


・For some events, there will be an embedded stream on the Watch Stream page. In this case, you will be able to view the online event directly on the Watch Stream page (i.e., the "Join event" button will not be displayed).


・If the organizer has not yet registered the streaming URL, the message "The organizer has not added a streaming URL" will be shown. In that case, please check the "Event instructions from the organizer" again when the event date approaches. 


・If there are no updates from the organizer, reach out to the organizer by clicking the "Contact organizer" button at the bottom of the page.



Troubleshooting when accessing the Watch Stream page


When accessing the Watch Stream page, you will need to log in with the account you used to order your ticket.

If you are logged in but cannot access the Watch Stream page, it is likely that you are logged into the wrong account. Please sign out, and sign in again with the account you used when you ordered your ticket.


The following help pages may also be useful when you have trouble accessing the Watch Stream page:

How to access your account when you forgot your login details 

What should I do when I cannot log in to view my tickets?


* You will also be able to access the Watch Stream page through the link in the order confirmation email that will be sent after you have ordered your ticket, or the event reminder email that will be sent approximately 24 hours before the event start date/time.


* If the online event you will be joining is hosted on Peatix Live, please see How to join a Peatix Live event (PC).


If instructions from the organizer are not listed on the Watch Stream page

If instructions are not listed on the Watch Stream page, they may be provided below.

  • Events page detail：Watching instructions may be found on the page where you purchased tickets. Please check from the "My Ticket" page.
  • Message： Please check How can I access / respond to the messages sent from the event organizer?
  • Email：If you entered your email address in the "Survey from the Organizer" section when you applied for an event, the organizer may send you an email directly. Please check your inbox for the email address you entered.


Browser

We recommend using Google Chrome when accessing the Watch Stream page. 

Download Google Chrome 


Questions

If you have questions about the streaming of the online event, please check the "Event instructions from the organizer" on the Watch Stream page. If you still have questions, please contact the event organizer directly.