Help attendee  

Accessing tickets

How can I access my tickets in the Peatix app (iOS)?
1. Download and install the Peatix app from the link below.  Download from the App Store (Free) 2. After opening the app, access the "Tickets&qu...
How can I access my tickets in the Peatix app (Android)?
1. Download and install the Peatix app from the link below.  Download from Google Play (Free)  2. After opening the app, access the "Tickets&qu...
How can I access my tickets in the PC/smartphone browser?
If you don't have a smartphone or cannot download the app, and want to bring a printout of a ticket to the event, please view your tickets online in the...
What should I do if a ticket shows "Unpaid ticket(s)" after payment?
If "Unpaid ticket(s)" appears on your ticket even after payment has been made, it is possible that you have ordered duplicate tickets for the same...
What should I do if I receive a cancellation notification email after payment?
If "Payment Checking (Browser)" or "Waiting for Payment (Peatix App)" appears on your ticket even after payment has been made, it is pos...
What should I do when my tickets are not displayed after signing in?
* If you use convenience store/ATM payment to purchase a ticket, the ticket will show up in your Peatix account approximately five minutes after the purchas...
How can I get in if I order multiple tickets?
If multiple tickets are applied for the same event page, the tickets will be combined into one and linked to the applicant's account. When the organ...
How to redeem my ticket at the event?
After you purchased your ticket, your E-ticket will be issued to your account. Please check How to access your Peatix tickets for more information on how to...
Can I change my name on tickets?
The name displayed on the ticket (attendee name) cannot be changed. The management of attendee names on tickets varies depending on the event organizer....
"Country" Settings
Starting July 26, 2024, if you set your country of residence to the United States in your account settings, you will see the US-specific Peatix page. No...