If you are unable to confirm a ticket due to any of the following events, please refer to the respective solutions.




<Attention.


For convenience store/ATM payments, tickets will appear in your Peatix account 5 minutes after payment is made.


*In the rare case of credit card payment, it may take up to one hour to complete the payment. Once payment is completed, an email will be sent to you and your ticket will appear in your Peatix account.






Logging in


I cannot log in to my account.

The message "You are signing in to a different account than the one you used to place your order.

The message "Event with restricted access" is displayed

The message "You do not have a ticket for this event



Other


The message "Payment is being checked" or "Waiting for payment" is displayed





<Login Related

I cannot log in to my account.



Solution:


Please refer to "If you can't log in to your account".






The message "You are signing in to a different account than the one you used to place your order" is displayed.

The message "Access to this event is restricted.

The message "You do not have a ticket for this event.



Cause:


You may be signing in with a different account than the one you used to order tickets.




Coping Method:


Please log out of the account you are currently logged in to and sign in again with the account you used when you applied for the ticket.




If you are not sure which account you used, check the e-mail with the ticket application details (subject: "[Peatix] Ticket application details for 00 (event name)").


The email address or account name you used is displayed in the center of the body of the email.




▼Sample of online event application details email


For other email samples, please refer to "Will I receive an email after I apply for a ticket? You can check the other email samples at




Related page: Forgot your registered account?






<Other

The message "Payment is being checked" or "Waiting for payment" is displayed



Cause:


If you see the message "Checking payment (browser)" or "Waiting for payment (Peatix app)" on your ticket even though you have already paid, you may have applied for the same event more than once and have not paid for the remaining tickets.




Workaround:


What should I do if I see "Checking payment" or "Waiting for payment" on a ticket that has already been paid for? for more information.