If you are unable to receive the transferred tickets, please refer to the respective solutions below.
- "No ticket is available" appears when accessing the URL to receive ticket
- An error message appears when accessing the URL to receive tickets
- Asked for the password when accessing the URL for ticket
- The transfer was completed, but the ticket does not appear
"No ticket is available" appears when accessing the URL to receive ticket
The transfer may have been cancelled, so please check with the person who transferred the tickets to you.
If the transfer has been cancelled, please ask the person to transfer the ticket again and proceed from the new URL for ticket pickup.
If the ticket has not been canceled, the transfer may have already been completed. Check the list of tickets to see if the ticket is reflected in the list.
An error message appears when accessing the URL to receive tickets
If you access the URL to receive tickets from a browser within an app such as LINE, an error may occur. Please try accessing the URL again using Chrome or Safari, which are recommended browsers.
The error may also be caused by the device environment you are using. If changing the browser does not solve the problem, please change the device you are using and try again.
If the problem persists, please ask the person who transferred the ticket to cancel the transfer and then transfer the ticket again, and then go to the new URL to receive the ticket.
Asked for the password when accessing the URL for ticket
If the privacy setting for the event is set to "Password-protected," the URL for ticket pickup will display "PASSWORD REQUIRED" or "This is a private event" and you will be asked to enter your password. Please check the password on the event page with the person to whom you transferred the tickets.
The transfer was completed, but the ticket does not appear
If you have completed the receiving process but the ticket does not appear, please refer to "Troubleshooting when accessing your tickets".