When accessing your tickets, you will need to log in with the account you used when you ordered your ticket. 

If you are logged in but your ticket is not shown, it is likely that you are logged into the wrong account (i.e., the account you are currently logged into is not the one you used to order your ticket). Please log out and log back in with the account you used when you ordered your ticket. For details, please check Why are my tickets or selection application not shown in my account?

If you experience trouble logging into your account, refer to this help page: Troubleshooting login issues.