Please follow the steps below and try accessing your Peatix account.
Identify your registered email address, or Facebook, Twitter, Google or Apple account
- If you have previously ordered a ticket on Peatix
Please check the order confirmation email. The account you used when registering for the event is shown about midway through the email.
Email sample (physical event)
To see sample emails for online events and Peatix live events, please refer to this help page: Will I receive a confirmation email after I have ordered my tickets?
- If you have previously applied for a selection event
Locate the confirmation email that was sent to you after applying for the selection event (the email titled "Ticket application to XX (event name)") and confirm the email address you used to receive the email.
- If you have just created a Peatix account (and have not ordered any ticket yet)
Locate the "Welcome to Peatix" email and confirm the email address you used to receive the email. Also, the name included in the phrase "Welcome XX" at the beginning of the email is your Peatix account nickname. If you used a Facebook, Twitter, Google or Apple account to register for Peatix, the name you are using for that service becomes your Peatix account nickname (if you signed up using a Twitter account, your Twitter username, or handle, becomes your Peatix account nickname). Therefore, you may be able to identify your account by looking at this portion of the email.
Log into Peatix
Once you have identified your Peatix account, access the login screen.
- If you are logging in with email
Enter your email address and click "Next".
- If you are logging in with Facebook, Twitter, Google or Apple
Click "Agree and sign in with Facebook", "Agree and sign in with Twitter", "Agree and sign in with Google" or "Agree and sign in with Apple".
If you fall under one of the circumstances below, we suggest that you enter all the possible email addresses (e.g., email addresses that you use regularly or have registered for social networking platforms and other services) on the "Sign in with email" screen and see if you can proceed to the "Please enter your password to continue" screen.
- You cannot locate any email sent by Peatix
- After entering your email address, the message that says "We couldn't find an account with the information you entered. Please try again or create a new account" is displayed
- You cannot identify the Facebook, Twitter, Google or Apple account you used to register for Peatix
Enter password you think might work
If you are taken to the "Please enter your password to continue" screen after entering an email address, it means that the address is registered on Peatix. Enter a password you think might work and click "Agree and sign in".
You will need to reset your password in either of the below cases.
- If a password is not set to your account (e.g., if you have created a Peatix account via Facebook, Twitter, Google or Apple)
Once you reach the screen for entering a password, a password reset email (the email titled "Password reset request") is sent to the email address you have entered on the previous screen. Click the "Reset Password" button in the email and set a new password. For details, please see How to reset your password.
- If you do not receive a password reset email or see the message that says "Either your username or password is incorrect. Please try again"
Click "Forgot your password?" on the screen for entering a password and follow the steps to reset your password. For details, please see How to reset your password.