Ordering tickets & payment 9

• Which payment methods are available?
• How can I find the security code (CVV) on my credit card?
• Is ticket purchase secure?
• Will I receive a confirmation email after I have ordered my tickets?
• What is the event reminder email?

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Accessing tickets 9

• How can I access my tickets in the iPhone Peatix app?
• How can I access my tickets in the Android Peatix app?
• How can I access my web ticket?
• How can I bring tickets for multiple attendees to the event?
• Why are my tickets or selection application not shown in my account?

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Cancellation, refunds 6

• Can I cancel my ticket?
• Can I change my ticket?
• How can I cancel my group subscription?
• When will I receive my refund?
• The credit/debit card I used to make the purchase has been cancelled, how will I receive my refund?

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Event related 12

• What happens if an event is cancelled?
• Where is the venue (meeting place) of the event?
• How can I contact the event organizer?
• Will more tickets be released?
• What is the password of the event page?

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Selection events 4

• How to apply for selection events
• For selected applicants: How to order your tickets
• How can I check my selection application?
• How can I check my selection result?

Peatix Live 6

• What are the recommended specifications for viewing Peatix Live events?
• Can I watch a Peatix Live event stream from multiple devices simultaneously?
• Can I watch a Peatix Live event livestream after it has started?
• What should I do if I can't view a Peatix Live event stream (i.e., the stream won't start playing)?
• Is the "Contributions" feature available on Peatix Live?

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Order ticket 5

• For first time attendee: How a Peatix ticket works
• How to order a ticket
• How to contact the event organizer with questions about the event
• Troubleshooting for ticket purchase
• How to access your receipt

Manage your ticket 6

• How to access your Peatix tickets
• How to make a ticket cancellation request
• How to transfer your ticket
• Receiving a transferred ticket
• Troubleshooting when accessing your tickets

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Join event 4

• How to join an online event
• How to join a Peatix Live event (PC)
• How to join a Peatix Live event (iOS / Android)
• How to join a live chat on Peatix Live

Account Settings 8

• How to reset your password
• How to change your email address
• How to delete your saved card details
• Public profile: how to change your privacy settings
• How to unsubscribe from notification emails

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TOS 1

• Peatix Terms of Service Updates

Report Violation of TOS/Guidelines 1

• How to report violation of TOS/Guidelines