Organizer Help
Pricing & Features
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Knowledge base
Attendee - Guide
Order ticket
6
For first time attendee: How a Peatix ticket works
How to order a ticket
Troubleshooting for ticket purchase
How to access your receipt
How to contact the event organizer with questions about the event
View all 6
Manage your ticket
6
How to make a ticket cancellation request
How to access your Peatix tickets
Troubleshooting when accessing your tickets
How to transfer your ticket
Receiving a transferred ticket
View all 6
Join event
4
How to join an online event
How to join a Peatix Live event (PC)
How to join a Peatix Live event (iOS / Android)
How to join a live chat on Peatix Live
Account Settings
12
How to access your account when you forgot your login details
Troubleshooting login issues
How to sign out of your account
How to change your email address
How to access your account when you forgot your password
View all 12
Attendee FAQs
Ordering tickets & payment
8
Which payment methods are available?
How can I find the security code (CVV) on my credit card?
Is ticket purchase secure?
I forgot my promo code
Can I get a receipt?
View all 8
Accessing tickets
7
How can I access my tickets in the iPhone Peatix app?
How can I access my tickets in the Android Peatix app?
How can I access my web ticket?
What should I do when I cannot log in to view my tickets?
How can I bring tickets for multiple attendees to the event?
View all 7
Cancellation, refunds
5
Can I change my ticket?
Can I cancel my ticket?
When will I receive my refund?
The event was cancelled, how will I get a refund?
The credit/debit card I used to make the purchase has been cancelled, how will I receive my refund?
Event related
15
What is the password of the event page?
What is the event reminder email?
What should I do when I cannot receive emails from Peatix?
How can I contact the event organizer?
How can I access / respond to the messages sent from the event organizer?
View all 15
Selection events
4
How to apply for selection events
For selected applicants: How to order your tickets
How can I check my selection application?
How can I check my selection result?
Subscription (Singapore, Japan & US only)
1
How can I cancel my group subscription?
Peatix Live
7
What are the recommended specifications for viewing Peatix Live events?
Can I watch a Peatix Live event stream from multiple devices simultaneously?
Can I watch a Peatix Live event livestream after it has started?
What should I do if I can't view a Peatix Live event stream (i.e., the stream won't start playing)?
I am having audio/video issues while viewing a Peatix Live event. What should I do?
View all 7
TOS/Guidelines
TOS
1
Peatix Terms of Service Updates
Report Violation of TOS/Guidelines
1
How to report violation of TOS/Guidelines