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Knowledge base
Attendee - Guide
Ordering tickets & payment
5
For first time attendee: How a Peatix ticket works
How to order a ticket
How to contact the event organizer with questions about the event
Troubleshooting for ticket purchase
How to access your receipt
Accessing your ticket
4
How to access your Peatix tickets
Troubleshooting when accessing your tickets
How to contact the organizer with questions about the event
How to join an online event
Ticket transfer & Cancellation
3
How to make a ticket cancellation request
How to transfer your ticket
Receiving a transferred ticket
Account Settings
8
How to reset your password
How to change your email address
How to delete your saved card details
Public profile: how to change your privacy settings
How to unsubscribe from notification emails
See all 8 articles
Announcement
TOS
1
Peatix Terms of Service Updates
Attendee FAQs
Ordering tickets & payment
8
Which payment methods are available?
How can I find the security code (CVV) on my credit card?
Is ticket purchase secure?
Will I receive a confirmation email after I have ordered my tickets?
Can I buy tickets at the door?
See all 8 articles
Accessing tickets
9
How can I access my tickets in the iPhone Peatix app?
How can I access my tickets in the Android Peatix app?
How can I access my web ticket?
How to bring tickets for multiple attendees to the event?
Why are my tickets or selection application not shown in my account?
See all 9 articles
Cancellation, refunds
6
Can I cancel my ticket?
Can I change my ticket?
How can I cancel my group subscription?
When will I receive my refund?
The credit/debit card I used to make the purchase has been cancelled, how will I receive my refund?
See all 6 articles
Event related
12
What happens if an event is cancelled?
Where is the venue (meeting place) of the event?
How can I contact the event organizer?
Will more tickets be released?
What is the password of the event page?
See all 12 articles
Selection events
4
How to apply for selection events
For selected applicants: How to order your tickets
How can I check my selection application?
How can I check my selection result?