Order ticket 6

• How to use Peatix (for first time event attendees)
• How to order tickets
• Troubleshooting for ordering tickets
• How to access your receipt
• How to contact the event organizer about the event via the event page

View all 6

Manage your ticket 7

• How to make ticket cancellation requests
• How to access your tickets
• Troubleshooting for accessing your tickets
• How to transfer your tickets
• How to receive transferred tickets

View all 7

Join event 4

• How to join online events
• How to join Peatix Live events (PC/Smartphone browser)
• How to join Peatix Live events (Peatix App)
• How to join a live chat on Peatix Live

Account Settings 13

• Troubleshooting for signing in to your account
• Troubleshooting for forgetting your account
• How to sign out of your account
• How to change your email address (PC/Smartphone browser)
• How to change your email address (Peatix App)

View all 13

Ordering tickets & payment 7

• What payment methods are available on Peatix?
• What is a credit card security code (CVV)?
• Is the ticket order process secure?
• How to order tickets by PC (for payment at convenience stores/ATMs)
• What should I do if I forget my discount code?

View all 7

Accessing tickets 8

• How can I access my tickets in the Peatix app (iOS)?
• How can I access my tickets in the Peatix app (Android)?
• How can I access my tickets in the PC/smartphone browser?
• What should I do if a ticket shows "Unpaid ticket(s)" after payment?
• What should I do if I receive a cancellation notification email after payment?

View all 8

Cancellation, refunds 4

• Can I change the quantity or type of my tickets?
• Can I cancel my tickets?
• When can I get a refund for a cancelled paid ticket?
• How can I get a refund if the card I used to order a paid ticket is cancelled or expired?

Event related 18

• How can I check the password required to view private event pages?
• What is the event reminder email?
• What should I do when I cannot receive emails from Peatix?
• How can I contact the event organizer?
• How can I check and reply to the message from the event organizer?

View all 18

Subscription (Singapore, Japan & US only) 2

• How can I join (renew) subscription plans? (for US and Singapore only)
• How can I cancel my subscription plans? (for US and Singapore only)

Peatix Live 7

• What are the recommended specifications for watching Peatix Live events?
• Can I watch a Peatix Live event stream from multiple devices simultaneously?
• Can I watch a Peatix Live event livestream after it has started?
• What should I do if I cannot watch a Peatix Live event stream?
• What should I do if I have audio/video issues while watching Peatix Live events?

View all 7

TOS 1

• Peatix Terms of Service Updates

Report Violation of TOS/Guidelines 1

• How to report violation of TOS/Guidelines

Product Updates 5

• Product Update: The Activity Feed is now available on the Group page (For event organizers)
• Product Update: Group page re-designed (For event organizers)
• Product Update: Guide message is now displayed if you are unable to sign in using anexternal service account
• Product Update: "Quick sign in" even if you forget your password
• Product Update: "72 hours before event notification email" to boost your event (For event organizers)

Incident History & Scheduled Maintenance 2

• Incident History
• Scheduled Maintenance