Order ticket 6

• For first time attendee: How a Peatix ticket works
• How to order a ticket
• Troubleshooting for ticket purchase
• How to access your receipt
• How to contact the event organizer with questions about the event

View all 6

Manage your ticket 6

• How to make a ticket cancellation request
• How to access your Peatix tickets
• Troubleshooting when accessing your tickets
• How to transfer your ticket
• Receiving a transferred ticket

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Join event 4

• How to join an online event
• How to join a Peatix Live event (PC)
• How to join a Peatix Live event (iOS / Android)
• How to join a live chat on Peatix Live

Account Settings 12

• How to access your account when you forgot your login details
• Troubleshooting login issues
• How to sign out of your account
• How to change your email address
• How to access your account when you forgot your password

View all 12

Ordering tickets & payment 8

• Which payment methods are available?
• How can I find the security code (CVV) on my credit card?
• Is ticket purchase secure?
• I forgot my promo code
• Can I get a receipt?

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Accessing tickets 7

• How can I access my tickets in the iPhone Peatix app?
• How can I access my tickets in the Android Peatix app?
• How can I access my web ticket?
• What should I do when I cannot log in to view my tickets?
• How can I bring tickets for multiple attendees to the event?

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Cancellation, refunds 5

• Can I change my ticket?
• Can I cancel my ticket?
• When will I receive my refund?
• The event was cancelled, how will I get a refund?
• The credit/debit card I used to make the purchase has been cancelled, how will I receive my refund?

Event related 15

• What is the password of the event page?
• What is the event reminder email?
• What should I do when I cannot receive emails from Peatix?
• How can I contact the event organizer?
• How can I access / respond to the messages sent from the event organizer?

View all 15

Selection events 4

• How to apply for selection events
• For selected applicants: How to order your tickets
• How can I check my selection application?
• How can I check my selection result?

Subscription (Singapore, Japan & US only) 1

• How can I cancel my group subscription?

Peatix Live 7

• What are the recommended specifications for viewing Peatix Live events?
• Can I watch a Peatix Live event stream from multiple devices simultaneously?
• Can I watch a Peatix Live event livestream after it has started?
• What should I do if I can't view a Peatix Live event stream (i.e., the stream won't start playing)?
• I am having audio/video issues while viewing a Peatix Live event. What should I do?

View all 7

TOS 1

• Peatix Terms of Service Updates

Report Violation of TOS/Guidelines 1

• How to report violation of TOS/Guidelines