Ordering tickets & payment 5

• For first time attendee: How a Peatix ticket works
• How to order a ticket
• How to contact the event organizer with questions about the event
• Troubleshooting for ticket purchase
• How to access your receipt

Accessing your ticket 4

• How to access your Peatix tickets
• Troubleshooting when accessing your tickets
• How to contact the organizer with questions about the event
• How to join an online event

Ticket transfer & Cancellation 3

• How to make a ticket cancellation request
• How to transfer your ticket
• Receiving a transferred ticket

Account Settings 8

• How to reset your password
• How to change your email address
• How to delete your saved card details
• Public profile: how to change your privacy settings
• How to unsubscribe from notification emails

See all 8 articles

TOS 1

• Peatix Terms of Service Updates

Ordering tickets & payment 8

• Which payment methods are available?
• How can I find the security code (CVV) on my credit card?
• Is ticket purchase secure?
• Will I receive a confirmation email after I have ordered my tickets?
• Can I buy tickets at the door?

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Accessing tickets 9

• How can I access my tickets in the iPhone Peatix app?
• How can I access my tickets in the Android Peatix app?
• How can I access my web ticket?
• How to bring tickets for multiple attendees to the event?
• Why are my tickets or selection application not shown in my account?

See all 9 articles

Cancellation, refunds 6

• Can I cancel my ticket?
• Can I change my ticket?
• How can I cancel my group subscription?
• When will I receive my refund?
• The credit/debit card I used to make the purchase has been cancelled, how will I receive my refund?

See all 6 articles

Event related 12

• What happens if an event is cancelled?
• Where is the venue (meeting place) of the event?
• How can I contact the event organizer?
• Will more tickets be released?
• What is the password of the event page?

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Selection events 4

• How to apply for selection events
• For selected applicants: How to order your tickets
• How can I check my selection application?
• How can I check my selection result?