Organizer Help
Pricing & Features
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Knowledge base
Attendee FAQs
Ordering tickets & payment
9
Which payment methods are available?
How can I find the security code (CVV) on my credit card?
Is ticket purchase secure?
Will I receive a confirmation email after I have ordered my tickets?
What is the event reminder email?
View all 9
Accessing tickets
7
How can I access my tickets in the iPhone Peatix app?
How can I access my tickets in the Android Peatix app?
How can I access my web ticket?
How can I bring tickets for multiple attendees to the event?
Why are my tickets or selection application not shown in my account?
View all 7
Cancellation, refunds
6
Can I cancel my ticket?
Can I change my ticket?
How can I cancel my group subscription?
When will I receive my refund?
The credit/debit card I used to make the purchase has been cancelled, how will I receive my refund?
View all 6
Event related
14
What happens if an event is cancelled?
Where is the venue (meeting place) of the event?
How can I contact the event organizer?
Will more tickets be released?
What is the password of the event page?
View all 14
Selection events
4
How to apply for selection events
For selected applicants: How to order your tickets
How can I check my selection application?
How can I check my selection result?
Peatix Live
7
What are the recommended specifications for viewing Peatix Live events?
Can I watch a Peatix Live event stream from multiple devices simultaneously?
Can I watch a Peatix Live event livestream after it has started?
What should I do if I can't view a Peatix Live event stream (i.e., the stream won't start playing)?
Is the "Contributions" feature available on Peatix Live?
View all 7
Attendee - Guide
Order ticket
6
For first time attendee: How a Peatix ticket works
How to order a ticket
How to contact the event organizer with questions about the event
Troubleshooting for ticket purchase
How to access your receipt
View all 6
Manage your ticket
6
How to access your Peatix tickets
How to make a ticket cancellation request
How to transfer your ticket
Receiving a transferred ticket
Troubleshooting when accessing your tickets
View all 6
Join event
4
How to join an online event
How to join a Peatix Live event (PC)
How to join a Peatix Live event (iOS / Android)
How to join a live chat on Peatix Live
Account Settings
10
How to reset your password
How to change your email address
How to delete your saved card details
Public Profile: How to change your account nickname, avatar and privacy settings
How to unsubscribe from notification emails
View all 10
TOS/Guidelines
TOS
1
Peatix Terms of Service Updates
Report Violation of TOS/Guidelines
1
How to report violation of TOS/Guidelines