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Attendee - Guide
How to use Peatix (for first time event attendees)
How to order tickets
Troubleshooting for ordering tickets
How to access your receipt
How to contact the event organizer about the event via the event page
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Manage your ticket
How to make ticket cancellation requests
How to access your tickets
Troubleshooting for accessing your tickets
How to transfer your tickets
How to receive transferred tickets
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How to join online events
How to join Peatix Live events (PC/Smartphone browser)
How to join Peatix Live events (Peatix App)
How to join a live chat on Peatix Live
Troubleshooting for signing in to your account
Troubleshooting for forgetting your account
How to sign out of your account
How to change your email address (PC/Smartphone browser)
How to change your email address (Peatix App)
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Ordering tickets & payment
What payment methods are available on Peatix?
What is a credit card security code (CVV)?
Is the ticket order process secure?
How to order tickets by PC (for payment at convenience stores/ATMs)
What should I do if I forget my discount code?
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How can I access my tickets in the Peatix app (iOS)?
How can I access my tickets in the Peatix app (Android)?
How can I access my tickets in the PC/smartphone browser?
What should I do if a ticket shows "Unpaid ticket(s)" after payment?
What should I do if I receive a cancellation notification email after payment?
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Can I change the quantity or type of my tickets?
Can I cancel my tickets?
When can I get a refund for a cancelled paid ticket?
How can I get a refund if the card I used to order a paid ticket is cancelled or expired?
How can I check the password required to view private event pages?
What is the event reminder email?
What should I do when I cannot receive emails from Peatix?
How can I contact the event organizer?
How can I check and reply to the message from the event organizer?
View all 18
Subscription (Singapore, Japan & US only)
How can I join (renew) subscription plans? (for US and Singapore only)
How can I cancel my subscription plans? (for US and Singapore only)
What are the recommended specifications for watching Peatix Live events?
Can I watch a Peatix Live event stream from multiple devices simultaneously?
Can I watch a Peatix Live event livestream after it has started?
What should I do if I cannot watch a Peatix Live event stream?
What should I do if I have audio/video issues while watching Peatix Live events?
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Peatix Terms of Service Updates
Report Violation of TOS/Guidelines
How to report violation of TOS/Guidelines
Product & System Related
Product Update: Group page re-designed (For event organizers)
Product Update: Guide message is now displayed if you are unable to sign in using anexternal service account
Product Update: "Quick sign in" even if you forget your password
Product Update: "72 hours before event notification email" to boost your event (For event organizers)
Incident History & Scheduled Maintenance