Order ticket 8

• How to use Peatix (for first time event attendees)
• How to create a Peatix account
• How to order tickets
• *クレジットカード以外の決済方法について
• Troubleshooting for ordering tickets

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Manage your ticket 7

• How to make ticket cancellation requests
• How to access your tickets
• Troubleshooting for accessing your tickets
• How to transfer your tickets
• How to receive transferred tickets

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Join event 4

• How to join online events
• How to join Peatix Live events (PC/Smartphone browser)
• How to join Peatix Live events (Peatix App)
• How to join a live chat on Peatix Live

Account Settings 13

• Troubleshooting for signing in to your account
• Troubleshooting for forgetting your account
• How to sign out of your account
• How to change your email address (PC/Smartphone browser)
• How to change your email address (Peatix App)

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Ordering tickets & payment 7

• What payment methods are available on Peatix?
• What is a credit card security code (CVV)?
• Is the ticket order process secure?
• How to order tickets by PC (for payment at convenience stores/ATMs)
• Can I get a receipt?

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Accessing tickets 10

• How can I access my tickets in the Peatix app (iOS)?
• How can I access my tickets in the Peatix app (Android)?
• How can I access my tickets in the PC/smartphone browser?
• What should I do if a ticket shows "Unpaid ticket(s)" after payment?
• What should I do if I receive a cancellation notification email after payment?

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Cancellation, refunds 4

• Can I cancel my tickets?
• Can I change the quantity or type of my tickets?
• When can I get a refund for a cancelled paid ticket?
• How can I get a refund if the card I used to order a paid ticket is cancelled or expired?

Event related 11

• What is the event reminder email?
• What should I do when I cannot receive emails from Peatix?
• How can I contact the event organizer?
• How can I check and reply to the message from the event organizer?
• What should I do if the Watch Stream page does not list watching instructions?

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Subscription (Singapore & Japan only) 2

• How can I join (renew) subscription plans? (for Singapore only)
• How can I cancel my subscription plans? (for Singapore only)

Peatix Live 7

• What are the recommended specifications for watching Peatix Live events?
• Can I watch a Peatix Live event stream from multiple devices simultaneously?
• Can I watch a Peatix Live event livestream after it has started?
• What should I do if I cannot watch a Peatix Live event stream?
• What should I do if I have audio/video issues while watching Peatix Live events?

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Others 1

• Where can I find my user ID?

TOS 1

• Peatix Terms of Service Updates

Report Violation of TOS/Guidelines 1

• How to report violation of TOS/Guidelines

Product Updates 11

• Product Update: Ticket creation page Revamp (For event organizers)
• Product Update: Compatible with 3D Secure (Authentication method)
• Product Update: The "User ID" field has been added to the attendee list CSV file (For event organizers)
• Product Update: Invoice for promoting events services
• Product Update: Qualified Invoice

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Incident History & Scheduled Maintenance 2

• Incident History
• Scheduled Maintenance